EZ88 Privacy Policy – Personal Data Protection Malaysian Players

Ez88 collects your personal data for specific, legitimate purposes. We do not gather unnecessary data — every piece of information we request has a concrete reason behind it, whether for account security, processing financial transactions, or meeting the platform's compliance requirements.

Data You Provide Directly

• Registration Information: Your full name, Malaysian phone number, email address, and date of birth as entered when creating your ez88 account.
• Identity Verification Information: A copy of your Malaysian identity card (MyKad) and a selfie holding the identity card, collected during the first-time withdrawal verification process.
• Financial Information: Your Malaysian bank account details, Touch 'n Go eWallet account number, GrabPay, Boost, ShopeePay, DuitNow, or FPX account numbers registered for deposits and withdrawals. This information is stored in encrypted token format — the full account number is never stored in plain text.
• Communication Information: The contents of your correspondence with the ez88 support team, including complaint tickets, live chat sessions, and emails sent to support@ez88-jit.com.

Automatically Collected Data

• Device & Access Data: IP address, device type, operating system, browser type, screen resolution, and unique device identifier used to access the ez88 platform.
• Platform Activity Data: A complete record of all slots, live baccarat, roulette, blackjack, and Sports Betting sessions, including date, time, games played, bet amounts, and outcomes. This data is required for dispute resolution and security reviews.
• Transaction Data: A complete history of all deposits, withdrawals, and fund movements in your ez88 account, including timestamps, amounts, payment methods, and reference numbers.
• Cookie and Tracking Data: Information about how you navigate the ez88 platform, the pages you visit, time spent, and actions taken. Further details in Section 6.

Every piece of data ez88 collects is used only for its stated purpose. We do not use your data for anything unrelated to operating the platform or serving you.

For marketing communications such as new promotion alerts, weekly bonuses, and VIP offers, ez88 will only send you messages if you have given your consent during registration or later through your account settings. You may withdraw this consent at any time via the notification settings in your ez88 account without affecting your access to any of our other services.

Ez88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. This is an unwavering commitment regardless of circumstances. However, in the course of operating the platform, there are situations where ez88 needs to share your data with certain parties for legitimate purposes.

Parties That May Receive Your Data

• Payment Service Providers: When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the required transaction information is shared with the respective provider to process the payment. These providers are bound by strict confidentiality agreements and international payment security standards.
• Game Providers: To allow you to play Pragmatic Play slots, Evolution Gaming live baccarat, or JILI fish shooting games, certain game session information must be shared with the respective providers for result verification and technical dispute resolution. These providers do not receive your financial or full identity information.
• Infrastructure Service Providers: Ez88 uses third-party services for server hosting, cybersecurity, and database management. These providers operate under contracts that strictly limit their use of your data to technical purposes only.
• Competent Regulatory Authority: Ez88 will disclose required data to government authorities or law enforcement agencies with legitimate legal authority to request it — for example, in financial crime investigations or pursuant to a court order. Ez88 will notify you of any such request unless prohibited from doing so by law.

Ez88 invests seriously in data security infrastructure. We employ a multi-layered approach to ensure your data is protected against every possible angle of attack.

• 256-bit SSL Encryption: All data transmitted between your web browser and ez88's servers is encrypted using TLS 1.3 with AES-256 encryption — the same standard used by major Malaysian banks such as Maybank and CIMB for their online banking transactions.
• Financial Data Tokenisation: Your bank account and eWallet details are never stored in plain text in ez88's database. We use a tokenisation system where actual numbers are replaced with tokens that are meaningless without the correct encryption key — which is stored separately under strict access controls.
• Internal Access Controls: Ez88 staff may only access your data to the extent necessary for their specific role — a strict need-to-know basis. Access to sensitive data such as identity verification records requires multi-level approval and is recorded in tamper-proof audit logs.
• 24/7 Security Monitoring: Ez88's automated monitoring system operates around the clock to detect anomalies that may indicate unauthorised access attempts, cyberattacks, or fraudulent activity. Any security incident will be addressed within 4 hours.
• Regular Vulnerability Assessments: Ez88 conducts regular penetration testing and vulnerability assessments by independent third parties to identify and remediate security weaknesses before they can be exploited.
• Secure Data Backup: Your data is automatically backed up to a secure location separate from the main server. These backups are encrypted and can only be restored by authorised personnel in the event of a system emergency.

While ez88 takes all reasonable steps to protect your data, no system in the world can guarantee absolute 100% security. You also play an important role in your own data security – use a strong password, never share your ez88 login credentials with anyone, and report any suspicious account activity to us immediately.

Ez88 does not store your data indefinitely. Each category of data has a defined retention period based on operational requirements, legal obligations, and legitimate security interests.

Once the retention period expires, ez88 will securely delete or anonymise the relevant data. Anonymisation means the data is modified so it can no longer be linked back to you as an individual — it may still be used in aggregated form for internal statistical purposes, such as understanding overall platform usage patterns.

Ez88 uses cookies and similar tracking technologies to keep the platform running smoothly, deliver a personalised experience, and understand how players use our services. Below is an overview of the types of cookies we use.

Essential Cookies cannot be disabled as they are critical to the core functions of the ez88 platform — without them, you will not be able to log in, make deposits, or play games securely. Analytics and Marketing Cookies can be managed in your account cookie settings. Disabling Analytics and Marketing Cookies will not affect the platform's main functionality — you can still play slots, live baccarat, and bet on Malaysia Super League sports without any issues.

Ez88 does not use third-party cookies for cross-platform advertising. This means your activity on ez88 is not used to target you with ads on other websites or applications unrelated to ez88.

Ez88 recognises that your personal data belongs to you, and we respect your right to control that information. Below are the rights you hold regarding your personal data stored by ez88.

• Right of Access: You may request a copy of all personal data ez88 holds about you. Your request will be processed within 30 calendar days and the data will be delivered in a readable format.
• Right to Correction: If any data we hold about you is inaccurate or out of date, you have the right to request a correction. For basic details such as your phone number and email address, you can update these directly in your ez88 account settings.
• Right to Erasure: Under certain circumstances, you may request that ez88 delete your personal data — this typically applies to account closure. However, some data may need to be retained for a period required by law (see Section 5) even after a deletion request has been submitted.
• Right to Restrict Processing: In certain situations, such as when there is a dispute regarding the accuracy of your data, you may request ez88 to restrict the processing of your data until the dispute is resolved.
• Right to Data Portability: You may request ez88 to provide your personal data in a structured, machine-readable format (such as JSON or CSV) so you can transfer it to another service provider if needed.
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing. Once you withdraw marketing consent, ez88 will stop sending promotional communications within 48 hours.

To exercise any of the rights above, contact the ez88 data protection team by email at support@ez88-jit.com with the subject line "DATA RIGHTS REQUEST – [Full Name & Account Number]". We will verify your identity before processing the request to safeguard your data, and will respond within 30 calendar days.

In the course of its operations, ez88 may store or process your data on servers located outside Malaysia — particularly in relation to cloud hosting infrastructure and international game provider services such as Evolution Gaming and Pragmatic Play, which operate their Live Casino studios from Europe and Malta.

When your data is transferred outside Malaysia, ez88 ensures equivalent protection to that established in this privacy policy through the following mechanisms:

• Standard contractual clauses binding all third-party providers to the same level of data protection standards applied in Malaysia
• Data transfer assessments prior to engaging new providers to ensure they meet adequate security standards
• Data encryption in transit and at rest for all international transfers
• Strict limits on what data may be transferred – only the minimum data necessary for the specific purpose is permitted

If you have questions about international data transfers or would like to learn more about the safeguards in place, contact us at support@ez88-jit.com.

Ez88 takes the protection of children and individuals under 18 years of age very seriously. The ez88 platform is strictly for adults, and we take every reasonable step to prevent underage individuals from registering or using our services.

Ez88 does not knowingly collect any personal data from individuals under the age of 18. Should we discover that personal data belonging to a child or minor has been collected without our knowledge, we will take the following steps immediately:

• Suspend the relevant account immediately
• Delete all personal data associated with that individual
• Returns any remaining balance in your account to the payment method used for the original deposit
• Blocking future re-registration using the same details

If you as a parent or guardian believe your underage child has created an ez88 account, please contact us immediately at support@ez88-jit.com. We will respond promptly and cooperate fully to resolve the situation. Child protection is a responsibility ez88 takes seriously — this goes beyond legal obligation; it is a matter of ethics and the values we uphold.

Ez88 reserves the right to update or amend this privacy policy from time to time to reflect changes in our data processing practices, new legal requirements, improved security technologies, or feedback from the player community. We are committed to informing you of any material changes that affect your privacy rights.

When material amendments are made, ez88 will:

• Updating the "Last Updated" date at the top of this page
• Sending notifications via email or SMS to all active registered players
• Displaying a clear notice within the platform at least 14 days before the new policy takes effect
• For highly significant changes, we may request your explicit re-consent before you continue using the service

Continued use of the ez88 platform after the effective date of any amended policy constitutes acceptance of the new terms. If you do not agree with the changes, you have the right to close your ez88 account and withdraw all remaining balance before the effective date. Contact our support team at support@ez88-jit.com to initiate the account closure process.

If you have any questions, concerns, or requests regarding ez88's privacy policy or how we handle your personal data, do not hesitate to reach out. Our team is available in Bahasa Malaysia and English, and we take every privacy enquiry seriously.

For general privacy enquiries, you can reach ez88 customer support via live chat on the platform or by email at support@ez88-jit.com. We operate 24 hours a day, 7 days a week.

For formal requests relating to data rights (access, correction, deletion, and others as described in Section 7), please use the email format below to ensure your request is processed promptly and accurately:

• Email Subject: "PRIVACY REQUEST – [Request Type] – [Account Number]"
• Contents: Full name, registered phone number, and a clear description of your request
• Appendix: A copy of your identity document to verify your identity (only required for full data deletion or export requests)

Ez88 is committed to acknowledging privacy requests within 2 business days and providing a full response within 30 calendar days, in line with adopted data protection standards.